Streamline invoicing & payment collections
Integrated health practices often include a mix of payers—from those with comprehensive coverage for a wide range of mental and physical health services, to self-pay patients with little or no coverage. Our extensive invoicing and payment collections tools help you collect more of the revenue you earn with a streamlined billing process regardless of coverage.
For patients with insurance coverage, we offer electronic tracking to see the status of claims from the moment you submit until you get reimbursement. If a claim is denied, you’ll know right away and get a worklist for your coding and billing team to dig into the problem and get it resolved.
You can also create and send invoices to self-pay patients, or those with a remaining balance after the insurance payment. Design custom invoice templates to provide all the relevant information for your patients in a user-friendly format. Patients can scan and see what the bill is for, how much they owe, and how much (if any) was paid by their insurance carrier. Send invoices to your patients via email or mail, then follow up with reminder phone calls, emails, and texts to ensure prompt payment.
We also offer extensive online bill pay options. Our secure payment portal allows you to accept credit, debit, FSA, and HSA cards. Patients can also use it to set up payment plans for ongoing care or large balances. Payments are auto-debited from a checking or savings account at regular intervals until their account is settled.