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Industry-Leading Patient Portal

AdvancedMD can help you enhance the patient experience with the right technology tools that patients are increasingly demanding and expecting from their healthcare providers. A patient portal is the best way to help your patients take control of their health and take an active role in managing their ongoing care. We make it easy to engage patients with a simple, user-friendly online portal where patients and providers can:

Review medical history

Patients’ full medical history, including diagnoses, imaging, and doctor’s notes from past visits are all available to view, download, and share with other providers as needed.

Track and update insurance information

Accurate insurance information is essential for timely reimbursement, and to avoid errors in patient balance billing. Patients can view and update it whenever their insurance changes.

View upcoming and past appointments

Patients can see all their appointment history, including upcoming scheduled appointments. This helps reduce no-shows and improves adherence to PT treatment plans.

Schedule appointments online

Let patients schedule or request appointments online. This convenient option reduces your total call volume and improves patient satisfaction in an increasingly digital world.

Set up appointment reminders

Create automated appointment reminders to go out to patients via text message, email, or phone. Patients can customize their notification preferences in the portal.

Communicate securely

Providers, staff, and patients can exchange secure messages, answer questions, and touch bases between appointments using our HIPAA-compliant patient portal.

Request and approve medication refills

Streamline medication refills and eliminate time-consuming phone calls by allowing patients to request refills online. Approve requests and send them electronically to the pharmacy.

View and pay outstanding balances

Get paid faster with online invoices and bill pay. Send patients an electronic statement via email when it’s available, and direct them to the portal to view and pay the balance.

Set up payment plans

Allow patients to set up payment plans or recurring payments as appropriate based on your clinic protocols. Portals make it easy for patients to see and select a plan.

Streamline Check-In with Electronic Intake Forms

Improve operational efficiency, enhance patient satisfaction, reduce wait times, and eliminate privacy concerns by sending patients electronic intake forms. We make it easy to customize forms with the specific information you need, and send them to customers via email prior to their appointments.

Patients can fill out the forms on a computer, smartphone or tablet, and securely transmit them to your front desk staff prior to their appointment. Electronic check-in:

  • Eliminates the need to ask patients for personal health or identifying information in a crowded waiting room, which can be uncomfortable and a potential violation of a patient’s privacy.
  • Streamlines the entire check-in process so patients arrive at their designated appointment time and can immediately be taken back for rooming.
  • Provides patients an opportunity to view and correct any errors in their personal information or health history.
  • Frees up your front desk staff to help with other tasks instead of being consumed with check-in tasks throughout the day.
  • Gives patients a chance to discreetly and securely settle outstanding balances prior to an appointment.

Gather Real Feedback to Improve Care

Patient feedback is an essential tool for improving care, and we make it easy to find out what your patients are thinking. Send out feedback surveys after appointments so patients can share their experiences with you. Aggregate the information in a secure way and share it with your staff and providers to improve patient care over time.

Our platform also makes it easy to request patient reviews for online platforms where people are searching for providers, including Google, Healthgrades, and Yelp. With a few clicks, people can share their experiences in your clinic with potential patients, which can help other patients find your services when they search online.

doc Smiling at Patient

Offer Convenient Virtual Care Options with Telemedicine

Telemedicine has quickly become a widely adopted and accepted way to provide patient care. It is convenient for both patients and providers, and offers you an opportunity to expand your clinical practice outreach while also enhancing patient satisfaction. Millions of patients want the convenience of online or virtual care when an in-person appointment is not necessary.

Our telemedicine software is a convenient, secure, and Medicare-compliant platform for offering virtual care. As a cloud-based system, it’s easy to set up in your practice with no software downloads or complicated login processes. You can see more patients each day without adding any more overhead costs to your practice. This technology can set your practice apart from other physical therapy providers in your area, bringing in new patients and helping you with patient retention.

Telemedicine Bible for Creating Great Patient Experiences | AdvancedMD

Get a live demo.

Schedule a live demo today to see how AdvancedMD can improve your overall physical therapy practice operations and patient care.

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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