Status Center

The AdvancedMD Status Center provides the status and health of all our applications in real-time. We communicate our upcoming maintenance schedules and critical information necessary to your ability to maintain the highest levels of productivity and awareness.

AdvancedMD is here to provide outage & up-time information for our practice management, EHR, patient engagement, mobile apps & other services.

We want to help you better understand how we report the status of our software. This informational page was created to educate you on how to gain 24/7/365 access to our system status. Detailed instructions below define your options.

You can leverage leading automation alert technologies to be notified about upcoming maintenance or when an incident occurs. Our incident managers strive to keep you up to date in real-time as well as provide timeframes for resolution.

Check System Status

Get status updates manually or through automated feeds.

Check manually.
The manual way to get real-time alerts and updates is to click the button above. Once on our status page, you can see the status for all products. Information is provided in real-time. For your reference, this page can be accessed and bookmarked at status.advancedmd.com.

Receive automated alerts.
Multiple communication methods are available via subscription. For an automated way to receive real-time alerts and updates, we recommend setting up at least one alert subscription. We offer up to four methods across several convenient mediums. You can choose and configure each in the subscription center. This table shows the four subscription methods and alert status types each includes. Subscribe to receive real-time alerts.

Alert Type	Creates	Updates	Resolution
Email
SMS (Text Message)
Slack
Webhook

Frequently Asked Questions

How can I subscribe to receive real-time alerts?

By subscribing to the status page, you can choose to receive notifications for the applications you care about. To subscribe, navigate to the AdvancedMD Status page and click the “Subscribe To Updates” button. Choose your preferred communication method and follow the instructions. When you have subscribed, you will receive a confirmation via your selected method(s). You must confirm your subscription to receive alerts.

Not receiving alerts for your communication subscription(s)?

If you signed up for email alerts, you must confirm your subscription preference. To do this, click the green “Confirm subscription” button in your confirmation email. This email is sent from [email protected].
If you signed up for SMS (Text Message) alerts, you must reply “Yes” to the auto-generated confirmation message to be subscribed.

Is AdvancedMD down? It may be your internet connection.

AdvancedMD is a cloud native or Software as a Service (SaaS) platform. As such, maintaining fast, reliable internet performance is critical to your experience. We offer several common internet troubleshooting resources.

Check your internet speed for free using Speedtest by Ookla.
Assess your internet speed against our recommendations using our current system requirements.

Is my browser supported on the Status Center?

We offer access through all the latest mainstream web browsers.

Below is a list of supported browsers on the AdvancedMD Status Page. Other browsers may function, but with limited capabilities.

Browser	Management Interface	Status Page(s)
Chrome	Latest stable version	Latest stable version
Firefox	Latest stable version	Latest stable version
Safari	Latest stable version	Latest stable version
Microsoft Edge	Latest stable version	Latest stable version
Internet Explorer	Not supported	Not supported