Customer Community Portal

What is Hub?

Hub is the AdvancedMD customer communications platform that enables clients to benefit from a wealth of self-service tools and resources. The primary areas of Hub are Knowledge Base, a video training library, case management and our peer-influenced Idea Share community. As AdvancedMD evolves Hub, we will rapidly release new features to keep up with demand. Over the course of the year, we plan to offer a more robust community, enhanced ideas, federated search, contextual help and live support chat, directly within AdvancedMD software.

Where do I access Hub?

There are two ways to access Hub. You can access it from the Help Menu. Go to Help > Contents > Hub. You can also find each section next to the Hub logo located in the upper middle area of the practice management dashboard. For your convenience, we have added links to each of the key areas for faster access.

What are the key features of Knowledge Base?

With Knowledge Base you can stay abreast of important AdvancedMD news, easily see new and updated articles, watch peer-narrated ‘Practice Life’ videos to learn best-practices, and subscribe to favorite articles and categories.

What types of resources are available in the video training library?

Our video training library lets you access video scripts and associated Help Files. You can see videos related to upcoming features and releases, follow a series of videos that take you along a specific workflow and understand how to use AdvancedMD, and train your staff based on role.

What features are available in the case management area?

The Hub Case Management section lets the admin of your AdvancedMD account see the status of all your cases. Authorized users at your practice can see all cases created by them. You can update your cases in real time. You can also add notes and attach screenshots or other files as you communicate with support agents about cases.

What is the new process to log a support case in Hub?

We have created a very modern, intuitive process to log support cases. As soon as you enter the Case Management section of Hub, you’ll see in the top left corner a colored plus (+) sign. Simply click this to create a case and follow the on-screen instructions.

How can I share, see, vote or subscribe to ideas on Idea Share?

As part of initial launch of Hub, you can submit ideas for review by AdvancedMD only. In our future release we will make it possible to make ideas visible to other users where they can vote. With the next release of Hub, a more robust Idea Share portal will give you the ability to view, search and vote on ideas.

What features of Hub are accessible on the AdvancedMD mobile app?

Currently, Hub is not accessible from our mobile app. Look for this to be available soon.

How can I co-brand Hub for my direct clients?

Co-branding rules and guidelines remain as they did under NEST.

I have a CBO. How can I hide certain content from my clients?

For Case Management, your account admin has full visibility and managerial control. Anyone in your practice with a support role in AdvancedMD can create and view case; however, full visibility to your entire practice’s cases is limited.

I’m an RCM client. How is my Hub experience unique to my needs?

We offer a unique set of videos and training for our RCM clients. All other areas of Hub are available to all clients.

I need to train my staff on Hub. What resources are available?

A. There are many helpful resources to learn more about Hub and to share with your staff. There is an executive overview video, product page, blog and Release Guide.

Can I manage my support cases without logging into AdvancedMD?

No. Hub is accessed through our software as an integrated component.

When will NEST go away?

AdvancedMD is deprecating NEST on January 31, 2021.

When will Hub be accessible?

Hub launches on Friday, January 29, 2021.