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Patient Kiosk – Resolve Credit Card Payments

Use the Unresolved Payments screen to manage unresolved credit card payments entered by the patient in the kiosk through OpenEdge®. Payments might be unresolved because the transaction was abandoned by the patient or could not be verified through OpenEdge when
first submitted.

Verify or Ignore a Credit Card Payment

You can verify or ignore unresolved credit card payments.

  1. Tap a credit card payment.
  2. Tap Verify Again to verify the payment, or tap Mark Ignored to ignore the payment.
  • If you tap Verify Again you will be asked if you want to send an email receipt to the patient that the payment was verified.
  • If you tap Mark Ignore you will be prompted to confirm.

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