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6 Tech Tips to Quench the Burnout


Doc burned out | AdvancedMD

A recent Mayo Clinic study found a disturbingly high incidence of physician burnout: 54% of doctors reported experiencing at least one symptom of burnout. Doctors experiencing burnout are 40 percent more likely to move to part-time work, and twice as likely to consider leaving their current practice, or medicine altogether. As a result, aspiring young people are having second thoughts about giving their lives to a profession that is inherently so highly stressful.

Even more alarming, the physician suicide rate is now much higher than the general public’s – even exceeding that of combat veterans. In view of these trends, the ECRI Institute named clinician burnout a top patient safety concern for 2019 and suggested that it now be considered a public health crisis.

Whether you’re in solo practice or a large group setting, burnout now touches nearly all aspects of healthcare delivery.

6 Tech Tips for Fighting Physician Burnout – Using EHR
These six tips are technology-based solutions that can be implemented directly through today’s leading EHR systems. While some points may seem somewhat simplistic in nature, in our experience a large number of clinics fail to employ the stress-reducing features already available to them in their technology platform.

Review each of the tips to ensure you are taking advantage of these proven burnout-fighting features.

Tip 1: Maximize Patient Self-Serve Capability
Convenient online access that is fast, intuitive and always available puts patients in the driver’s seat and relieves staff and providers from the stress and headaches of a number of routine interactions:

  1. Scheduling. Patient schedule/re-schedule their own appointments, receive automated reminders.
  2. Intake Forms. Patients fill out forms online prior to the appointment; Information is automatically uploaded to the EHR.
  3. Lab Results. Patients can view lab results on their portal without the need for staff intervention.
  4. Rx Refills. Patients request refills that are approved per system rules or as part of the provider’s dashboard-powered workflow (see below).
  5. Telemedicine. Can relieve a lot of stress and last-minute scheduling issues.

Tip 2: Simplify Complex Workflows
Visibility and priority are the two foundation stones for managing and simplifying complex workflows.

  1. Dashboards. Track task status for each provider and address the most crucial issues first.
  2. Visual graphs. provide at-a-glance simplicity in managing all crucial tasks.

Tip 3: Reduce Cognitive Overload
These innovations can help manage the complexity physicians deal with in treating a steady stream of patients.

  1. Customized templates. Customized templates for your specific specialty and practice style.
  2. Patient Cards. Summarizes key patient information to a crib-sheet type summary.

Tip 4: Streamline Administration and Reporting
Provide at-your-fingertips access to both summarized and drill-down detailed reporting and insights.

  1. Central Billing Office. Consolidates data across the entire operation, and provides deep analysis capability.
  2. Automated Reporting. Automatically tracks and compiles all key data for reporting such as MIPS.

Tip 5: Eliminate Revenue Cycle Bottlenecks
Two of the biggest stressors in this area are denied claims and insurance eligibility issues.

  1. Denied Claims. Deliver virtually flawless first-pass clean claim performance.
  2. Insurance Eligibility. Check a patient’s insurance eligibility status in seconds, prior to the visit.

Tip 6: Ensure Smooth, Simple Interface
Access and interaction with the system should be smooth and simple for providers, staff and patients alike.

  1. Single Database. Single database for the entire system – billing, practice management, EHR and patient portal.
  2. Smooth Workflow. Unified database dramatically improves all other workflows and processes automated by the system.

Goal Alignment: Reduce Physician Burnout
Just as clinicians have a higher purpose in their work, technology can serve a higher purpose in healthcare, by enabling clinicians to easily communicate and share information without having to take their hands and attention away from patient care. The right technology can be a valuable tool that fosters human connections at every point of care. Get the free eBook now.

Topic: EMR/EHR, Medical Billing, Patient Experience, Telemedicine

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