Dermatology Associates of Eastern CT is a high-volume, five provider practice handling medical necessity and cosmetic procedures.
On average, their two physicians and two advanced practical registered nurses (APRN) see 100 to 120 patients a day. Overall, the practice estimates it has more than 30,000 patients in its system. “We couldn’t do the volume we do in our office with our current staff if we didn’t use the AdvancedMD billing service,” said Patricia Zambrello, practice manager. “We would need two additional full-time employees to handle our insurance billing.
Although a client of AdvancedRCM since 2005, it wasn’t until early 2013 that Zambrello decided to change their process and adopt several practice automation features available on the AdvancedMD platform. The old, paper-based method of collecting all the charge slips, patient credit card slips and cash payment receipts used to take hours every day to balance, process and send off to the billing team in a FedEx pouch, recalls Zambrello. Now, her charges slips are transmitted electronically and her payments are processed through the AdvancedMD integrated payment processing system, by the front desk staff.
Overall, Zambrello is very satisfied with the AdvancedMD billing service. “For the volume we generate, I like that they appreciate the business we bring to them, and that they are available to help us become better.”