Electronic Healthcare Record (EHR) systems took their first steps in clinics nearly 50 years ago. These early systems – primitive by today’s standards – were limited in scope and function, and would face many challenges in evolving to be genuinely useful tools. Many physicians were frustrated with the technology impact on their practice of medicine, especially many of the mandates that seem out of touch with reality.
On the development scale, EHR technology today is in adolescence, somewhere between rapid growth and early maturity. As you may have experienced, at this point there is a spectrum of capability that ranges from those still facing growing pains and developmental limitations, to those who have successfully navigated technology adolescence and are providing truly valuable and insightful results for providers.
Adolescent systems, on the other hand, keep their owners up at night wondering what illogical surprise awaits them next, hoping for the day when limited functionality and workarounds will be replaced by useful tools.
Is Your EHR a Wayward Teen? These 4 Measures Will Tell You
If your EHR leaves you feeling like the parent of a wayward teen, you may be behind the technology maturity curve. How do you know? Mature systems, those at the leading edge of functionality, stability and innovation score high in four key areas. This summary chart will help you score your current system and gauge whether you’re getting the full maturity value of the state of the EHR market today.
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EHR Maturity Comparison
|· 100% in the cloud
· Reliable, fast, secure
|· Premises server-based
· Upgrade? Security? Reliability?
a. Social Media (SM)
|· Active SM management
· Automated, closed-loop system
· Active, sincere resolution of negative posts directly with patient
· Robust online scheduling
· Auto reminders – txt/email; Engl/Sp
· Automated electronic intake
· Online bill pay, Rx refill
· Fully functional & proven system
· Fully integrated with EHR
· Little/unprofessional online presence
· DIY SM system
· No response plan; often turns angry and retaliatory
· Wait on the phone
· No reminders/haphazard manual calls
· Clipboard intake process
· Wait on the phone
· On the fence – jump in?
· Separate, siloed system = manual processes
a. Comprehensive Data Structure
b. Analytics and Reporting
|· Common database
· Simple, system-wide access to data
· Pre-built and easily customizable reports
· Advanced data analytics capable
|· Separate data silos for each function
· Sometimes troublesome integrations
· Limited reporting capability
· Difficult to generate custom reports
· Not structured for advanced analytics
|4. Standout Parts/ Seamless, Whole
a. Billing & e-Eligibility
c. Practice Management
|· Robust, highly accurate e-Eligibility verification
· Near-flawless first-pass clean claims submission
· Advanced customization & templates
· Dashboards and task management
· Clinical decision support
· System-wide integration
· Advanced workflow management
· In addition to key features outlined in Measure #2, portal data included in main workflows
|· Missing or rudimentary e-Eligibility
· Sub-optimal clean claims submission
· Limited templates & customization
· No dashboards or task management
· No clinical decision support features
· Separate data silos
· Lack user-friendly workflow management capabilities
· Lack advanced features and data integration
EHR technology has come a long way over the years and has become indispensable for many providers in the delivery of healthcare. Periodically benchmarking your system will ensure your practice is maturing with the best systems available on the market.