Global Phone Number Search | AdvancedMD
Get Live Chat Request a Callback Get live demo

← Back

New Global Phone Number Search to Find a Patient & Responsible Party

Patient Experience

phone_number_search_by_work-1

 

We have updated the Patient and Responsible Party search functionality to now consider all phone number fields in a patient record when performing a search by telephone number. Previously, the system would only consider the home phone number field when searching for a patient by telephone number.

Any phone number in the phone numbers field will search when searching by phone.

phone_number_search_by_work

You can use the shortcut “–“ key or manually enter the phone number and select Phone. From this screen, you can search for a phone number not listed as the home phone.

phone_number_search_by_work

Nowadays cell phones in many households have replaced home phones. Searching by any phone number you have on file allows you to easily find and connect with patients. Plus, calling a patient with their contact information up and readily available makes the phone interaction seamless.

Have you ever received a voicemail message and are unable to hear the patient details or chart/ account numbers? You can now search by the phone number to obtain what patient was calling to decrease the amount of time it takes to resolve the call. If your voicemail machine failed to record or the patient didn’t leave a message, but you have the caller ID, you can search for that phone number and easily call the patient back.



Topic: EMR/EHR, Patient Experience


Other Resources Related to This Topic


Patient Experience

Patient Education

Many physicians and other health educators are recognizing that certain patient populations are lacking in...

Patient Experience

Online Reputation Management

Provide a form of social proof that is more powerful than traditional marketing. Watch this...

EMR/EHR

2024 Winter Release On-Demand Webinar

We’re excited to share the new features and many enhancements to our practice management, EHR,...

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

Read the story  ›

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

Read the story  ›
Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

Read the story  ›