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NueMD Multi-factor Authentication

We’re making NueMD even more secure by implementing multi-factor authentication across the NueMD ecosystem to ensure only authorized users are able to access your account. As a first step in these efforts, users were required to verify their email through the NueMD desktop application. If you have not verified your email, click here for more information. Now we are enabling multi-factor authentication, requiring users to confirm their login for each new device through their email.

NueMD Desktop

When logging in to the NueMD desktop application, you will get a notification alerting you that a verification code has been sent to your verified email address.

  1. Enter your credentials and click Sign In.
  2. Check your email for the code, which is valid for 5 minutes.
    NOTE: You can click to Resend the code up to 3 times. The Resend button will be deactivated for a short amount of time after each attempt.
  3. Enter the Verification Code in the notification window.
  4. Select Remember this device if you want to add this computer to your list of authorized devices.
    NOTE: Authorized devices will not need to be authenticated again for 45 days.
  5. Click Verify.

When logging in to the NueMD mobile app, you will get a notification alerting you that a verification code has been sent to your verified email address.

  1. Enter your credentials and tap Sign In.
  2. Check your email for the code, which is valid for 5 minutes.
    NOTE: You can click to Resend the code up to 3 times. The Resend button will be deactivated for a short amount of time after each attempt.
  3. Enter the Verification Code in the notification window.
  4. Select Remember this device if you want to add this device to your list of authorized devices.
    NOTE: Authorized devices will not need to be authenticated again for 45 days.
  5. Tap Verify.

NueMD Practice Portal

When logging in to the NueMD Practice Portal, you will get a notification alerting you that a verification code has been sent to your verified email address.

  1. Enter your credentials and click Sign In.
  2. Check your email for the code, which is valid for 5 minutes.
    NOTE: You can click to Resend the code up to 3 times. The Resend button will be deactivated for a short amount of time after each attempt.
  3. Enter the Verification Code in the notification window.
  4. Click Verify.

NueMD Patient Portal

Your patients will also be required to authenticate their logins on the Patient Portal using multi-factor authentication. The process is the same as for the Practice Portal.

  1. The patient enters their credentials and clicks Sign In.
  2. The patient checks their email for the code, which is valid for 5 minutes.
    NOTE: The patient can click to Resend the code up to 3 times. The Resend button will be deactivated for a short amount of time after each attempt.
  3. The patient enters the Verification Code in the notification window.
  4. The patient clicks Verify.

Manage Authorized Device List

You can view or edit your list of authorized devices in the NueMD desktop application.

  1. Go to User Settings > Device Management.
  2. Your list of authorized devices is displayed, along with their Last Authorization Date and Last Login Date.
  3. To remove a device from the list so that it is no longer authenticated automatically, select it and click Delete, then click Save.


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