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Online Provider Reputation Management

Patient Experience

It’s time to manage your online reputation…look how easy it is!

When was the last time you searched a review for that new restaurant, real estate agent, vehicle or retail store? It was probably today. Your patients are doing the same to you! Online reviews are now the foundation for a physician’s reputation.

Gone are the days of soliciting patients, family, friends, and even office staff, to leave a positive Google review of your practice to boost your online rating.

It’s now time to fix your rating by showing how much you’re loved by your patient’s!

Gather patient feedback

AdvancedReputation automates the process of collecting Google and Facebook business profile reviews. You can now build a positive online reputation using automated surveys to gather patient feedback not only for recent office visits but also telemedicine visits.

How it’s done

Following the visit, patients receive a short survey via email or text message, according to their preference. When a positive score is given, AdvancedReputation invites the patient to post their positive feedback on your Google or Facebook profile. Yep, it’s that easy!

In the case of a negative score, a direct probing question is presented and the patient is invited to describe their recent experience on a dashboard in AdvancedPM and AdvancedEHR for easy follow-up and resolution. Imagine what that will do to your online rating!

The AdvancedReputation online provider reputation management surveys make it easy for you to engage your patients, mitigate any negative reviews and improve your online reputation.

Additional important resources



Topic: Patient Experience, Telemedicine


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