Get Live Chat Request a Callback Get live demo

← Back

Password Resets



As your partner, AdvancedMD ensures strict compliance with HIPPA and other healthcare regulations. The AdvancedMD support team has several safeguards and policies in place to protect your information and the information of your clients. The first of these safeguards include password resets.

Password Resets
To help avoid confusion within the office and to ensure the security of protected information, only those individuals with the role of Administrator within the User Setup can reset passwords for other users.

We strongly encourage each practice to­­­­­­­ have a plan in place to ensure that there is adequate coverage to allow users to have their passwords reset, while not creating unnecessary admins in the software.


This screen shows the User Setup. It‘s important to remember that we can only reset passwords for individuals registered as an Administrator on the Account, as distinguished as Admin (see above image) and they must also have access to their email to complete the reset. All other users will be referred back to the person who can reset passwords, so their information can be verified.

Support Contacts
Another area we remain compliant is in our guidelines regarding support contacts. To keep patient information secure we request that anyone calling support who mentions any HIPPA information be registered as a Support Contact in theContact Management Center.


There is no limitation on the number of support contacts that can be registered to each office key.

Topic: EMR/EHR

Other Resources Related to This Topic


10 EHR Must-Haves to Build Stronger Payor Relationships

The payor relationship is crucial to your practice’s financial success. It impacts everything from  the...


EHR Customizable Templates

Improve clinical efficiency while still charting your way: customize our EHR templates to fit your...


Task Donuts Demo

Our EHR task donuts allow you to see outstanding tasks in real-time, plus urgent and...

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

Read the story  ›

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

Read the story  ›
Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

Read the story  ›