Get Live Chat Request a Callback Get live demo

← Back

The Evolution of the Patient Portal: Looking to the Future

Patient Experience

Patient Portal | The furture patient | AdvancedMD

In part 1 of this blog we reviewed some of the history of the patient portal, a web-based tool that offers patients information about their health history and, in some cases, the chance to communicate with a provider’s office or take other steps to get care. Some form of patient portals have been almost universally adopted by healthcare providers, but that doesn’t mean that they are useful tools. In part 2 of this post, we’re going to look at what you should be offering through your portal to enhance patient adoption and interaction.

What Is Holding Portals Back

While 90% of healthcare systems and providers offer patient portal access, only about 20% of patients actually engage with the portal. The reasons that patient interaction can vary, but are primarily due to a few specific factors:

    • Providers do not engage with the tool, and therefore it offers patients little to no benefit
    • Available information is limited within the platform
    • Portals are confusing or difficult, presenting technological challenges for patients
    • Patients prefer to speak to their doctor directly rather than use technology
    • Patients are concerned about privacy and data security

Getting patients to use portals requires healthcare providers, administrators, and patients to recognize the challenges and make decisions that enhance portal use.

Meaningful Engagement

One of the biggest reasons that patients don’t engage with portals is because their providers are not using them. Whether it’s because a provider doesn’t believe they are valuable, or simply hasn’t invested the time to make it part of their daily workflows, the reality is that patients trust their providers and if doctors and care teams are using portals and actively encouraging engagement, patients will adopt the technology.

Offering the Right Features and Benefits

Another concern for many patients is that portals are difficult or confusing and offer little to no immediate benefit. If your current portal doesn’t provide patients with convenient features that enhance the care experience, it’s time to upgrade. The most-requested patient portal features (in order) include:

Before you launch a new patient portal or do a big push to get patients signed up to use your existing one, make sure it offers the features they want and need, and has the privacy and security protection in place to keep records secure.

Take the Next Step

If you’re ready to enhance the portal features available to your patients, talk to AdvancedMD today about how our patient portal can provide the top things patients are looking for to increase patient engagement and improve practice productivity.

Topic: Patient Experience

Other Resources Related to This Topic

Patient Experience

The State of Telehealth in 2024

The adoption of telehealth has exploded over the past few years with more independent practices...

Patient Experience

Patient Education

Many physicians and other health educators are recognizing that certain patient populations are lacking in...

Patient Experience

Online Reputation Management

Provide a form of social proof that is more powerful than traditional marketing. Watch this...

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

Read the story  ›

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

Read the story  ›
Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

Read the story  ›