Dear valued client:
With 2015 behind us, I want to take this opportunity to thank the clients, partners and employees of AdvancedMD. Without you we would not be where we are today, doing what we love. And more importantly, we would not have the opportunity to help you run a more profitable and efficient practice, and allow you to do what you love: help your patients.
This past year has been exciting for AdvancedMD. From developing new products and technologies and growing to serve more and more independent practices, to implementing ICD-10 and other healthcare regulations, 2015 challenged and pushed us to become even better as a premium healthcare IT organization. We’re excited to introduce additional products this year that will allow you to help even more patients.
Being able to boast a growing customer base of more than 21,000 independent physicians and 500 medical billing services gives us an amazing sense of accomplishment. Thank you for your business, your patience, your loyalty and your feedback. The strides we’ve made to make this past year are due in large to your participation, interaction and openness with us. We appreciate your support and use it to channel our energies into developing the tools to keep your practice profitable.
The launch of our marketplace last year provides strategic partnerships to expand the capabilities of our software. As we continually grow our Marketplace partnerships, we do so with the purpose of adding value to our independent practice clients. We appreciate our partners and look forward to adding new functionalities this year.
You keep our ship going day in and day out, and you make AdvancedMD the premier independent practice software company. Each day presents exciting challenges and opportunities. As one of the most efficient and effective teams of professionals around, there is no doubt that AdvancedMD will continue to flourish through 2016 and beyond. Thank you for your hard work, new ideas and unrelenting dedication and determination to helping our customers succeed.
Raul Villar, Jr.
Innovation Update from Product & Engineering
Innovation is a top priority at AdvancedMD. Top-performing physicians are always looking for ways to update their tools to meet the changing times. Already this year, thousands of independent physicians and billing services are experiencing tremendous success by replacing outdated software with newer integrated AdvancedMD technologies.
Evaluate your current technology, like your medical office’s EHR and practice management software, to determine if it’s time to make an upgrade. We have aggressive plans to shake things up this year, and with solid plans, highly qualified employees and many loyal customers who have been there, we know we can help you improve patient engagement, operations and revenues. We look forward to a fun and prosperous year. See our newest products and product features:
Product dashboard design & functionality
AdvancedPatient for all AdvancedMD clients
New Products & Features
Compare financial metrics including total RVUs, coding and claims efficiency, encounters per day, revenue, and revenue cycle efficiency with drilldowns by state or region and by specialty and practice size.
Easy workflow for eRx of DEA Class II-V controlled substances. No complexity and no major configuration. When you prescribe narcotics, activities are tracked & available with reporting & full audit history.
Experience first-hand how AdvancedMD
is helping independent physician practices.
A Message from AdvancedRCM
AdvancedMD MBS (Medical Billing Services) has a new look and name. We’re now known as AdvancedRCM (Revenue Cycle Management).
Our goal is to make it easier for you to be independent in this ever-changing healthcare industry. We want you to do what you do best, practice medicine, and leave the rest up to the expert billers at AdvancedMD.
ICD-10 Wrap UpWe made it through one of the biggest changes in medical billing history, ICD-10 conversion. AdvancedMD and the team at AdvancedRCM could not be more pleased with the outcome. Thank you for your support and patience as we work through this together.
- Smooth over any rough areas of your practice’s transition to ICD-10
- Remedies for some of the most common ICD-10 transition problems
- Understand ICD-10 coding
- Capture more practice productivity
- Prevent rejected claim rates from increasing
Best Practices for 2016
As you evaluate current processes and workflows within your practice, consider implementing these recommended best practices. Each will improve the timeliness of your reimbursement and the overall success of the billing process:
- Review your Client Action Worklist on a regular basis, as it includes items that need your immediate attention – contact client services if you’re not familiar with this tool
- Check eligibility – this reduces denials and items that appear on your client action worklist
- Scan insurance cards
- Approve charges in a timely manner
- Import carriers rather than entering them manually. If needed, contact client services for help. Our configuration team reviews and approves each newly added carrier without needing to notify us. It’s part of what we do to make the billing process easier
Custom RCM report to track payment method payments. Current custom report has been enhanced to include multiple date parameters and ERA check/reference numbers. This new report will be added to your office key soon.
We’re Always Available
Receive 24/7 help on many AdvancedMD topics. Within AdvancedPM and AdvancedEHR simply press F1 from any screen to access the Help files, use the Search option in the upper right corner, access the popular 60-second expert series or visit the Video Training Library for short, concise videos.
Coming this summer – stay tuned as we launch a new collaboration technology drastically improving how we interact with your office and how you access information about AdvancedMD and our products.
Meet Your Billing Services Team
Relationship ManagerMari Kidd has worked at AdvancedMD since January 2015. She transferred from ADP, where she worked in account management on the health and welfare benefits platform for six years.Mari started in the sales operations department with AdvancedMD, managing sales analytics and various marketing projects. After a short time, she moved to the relationship management team. Mari has been able to use her past account management experience and qualifications. She enjoys any opportunity to build strong client partnerships and provide further support while using AdvancedMD software.In addition to researching and responding to client needs, Mari works with the leadership team to promote AdvancedMD products and services through sales and marketing initiatives. She also provides administrative and sales support, assisting with business development.Mari is a native to Utah and enjoys traveling, cooking and spending time with her three kids.
Relationship ManagerSkyler Gibbs has been with AdvancedMD since 2014. He is a member of the relationship management team and works with key accounts in the western U.S. Prior to AdvancedMD, Skyler worked in sales for a health technology company and traveled around the country to meet with practitioners in multiple specialties. He spent his college years working as a personal training manager at various fitness facilities. In his current role, he finds great joy in strategizing, planning and managing the relationships between AdvancedMD and his assigned key accounts. With his accounts, Skyler identifies which issues to focus on, which opportunities to pursue, and which priorities he needs to invest. Ultimately, he is responsible for maintaining high client relationships.Skyler was born in Utah, yet he grew up in Texas and Colorado. He is a graduate of Brigham Young University in Business Management and is currently working on an MBA. Skyler is a huge sports fan, especially basketball. He enjoys an active lifestyle and going on hikes in the Utah mountains with his wife Melissa and their dog Molly.
Billing Services District ManagerTJ has worked at AdvancedMD for five years. He started as a district manager, selling practice management and EHR to practices nationwide. He was the first rep to work exclusively with physical therapy and mental health practices. With the success he saw with these specialties, he was able to earn top sales rep incentives including Presidents Club and fast start trips.TJ then joined the billing services team in 2013. He manages the Mid-Atlantic territory of over 80 billing companies. As a billing service district manager, TJ sells AdvancedMD billing software to third-party billing services and our existing billing partners. TJ enjoys working with billing service partners, helping them grow their business and seeing their success. He also enjoys his team members and working hard as a team to reach the overall team goals.TJ and his wife Jenn have three beautiful daughters, ages 10, 7 and 4. They recently moved into a home. TJ loves the outdoors and spending time with my family. He grew up playing competitive soccer and continues to play indoor soccer with a men’s league. He also enjoys spending time coaching his 10-year-old daughter’s soccer team.
Billing Services District ManagerShawn has been in sales and account management for his entire professional career and has worked for AdvancedMD for four of those years. Shawn started at AdvancedMD by selling to medical practices and is now working with billing companies for the last three years. Shawn finds his passion through working with and helping people. He enjoys the opportunity to contribute to the success of his clients.Shawn grew up in southern California and has lived in Utah for 16 years. Shawn and his wife Jacey have four kids – two girls, aged 11 and 5, and two boys, aged 4 and 3. Shawn and Jacey have been married for nearly six years. He enjoys spending time with his family and friends, playing basketball, and he’s a big Los Angeles Lakers fan.
Introducing Your Implementation Team
Implementation ConsultantTammy Muramoto is a seasoned implementation consultant who has been with AdvancedMD for five years. Tammy is passionate about the needs and goals of her clients, which is demonstrated in her commitment to service. With her dedication to her clients’ success, Tammy is always looking for new opportunities to learn, is often collaborating with other departments to deliver solutions, and jumps in to help implement change.Tammy originally started as an implementation account manager and enjoyed meeting the higher needs of partner clients for two years. As an implementation consultant, she has consistently gone above and beyond in learning her clients’ unique needs, from state-specific regulatory requirements to billing codes. As a team member, Tammy brings an infectious optimism and a consistently positive attitude to her role every day. Tammy’s work philosophy is to give her clients wings to fly, roots to come back to, and a reason to stay.Tammy has raised three amazing young adults and often spends time with family and friends. In her spare time, she enjoys reading, the gym, skiing and rock climbing, and is looking forward to a long awaited trip to Europe this year.
Implementation ConsultantVincent Puopolo began his career with AdvancedMD in 2013 and is currently an implementation consultant on the Practice Fusion team. Vincent trains clients on both our Practice Management and EHR software. He has guided nearly 100 offices to successful implementation during his tenure, with a focus on those clients who might need a little extra attention. He loves the sheer diversity of clients and the opportunity to serve in the landscape of healthcare, which constantly changes, guiding his clients through unique challenges.Vincent grew up in Ohio and has a BS from the University of Cincinnati. He currently resides in Baldwin, Maryland with his wife, Meg and 5-year-old son, Enzo. When not an employee, husband, or father, Vincent spends his time on the tennis court or keeping his 40-year-old Porsche alive.
EDI SpecialistSara Hare Barratt began her career with AdvancedMD in December of 2014 when she joined the enrollment team. Sara has recently transitioned to the billing services team, where she now dedicates her time assisting billing service clients with their enrollment needs. Sara gets the most satisfaction when she can go the extra mile to help a client through a tough situation, and make their day easier. She enjoys working with such a wide range of people, and she’s happy when they’re happy.Sara is a Utah native and grew up in Salt Lake City. She has been married to her husband, Brett, since this last August. She is currently in the process of earning a degree in Communications from the University of Utah. In her spare time she enjoys spending time with her family and friends and loves to travel. She enjoys running, yoga and experimenting in the culinary arts (much to her husband’s dismay).
Implementation ConsultantChristine sees her professional and personal life as a continual plan in motion. Christine has always been very goal-oriented; by setting 5-year plans. She realizes, however, that sometimes we encounter detours. Plan A was to gain an education and start a career. She received her associate degree and then took a detour in life to have a family. She worked as a data entry clerk and then a supervisor in a hospital in New York, then relocated to Florida to implement plan B to return to college. It was a great experience receiving her B.A. in healthcare administration, and then 4 months later watch her daughter receive her degree.She joined AdvancedMD in 2012, after eight years of hospital and 18 years of practice management, team lead and training experience. She is certified as a trainer in PM and EHR and enjoys onsite client training. Plan C is to now expand her work and life experiences.Christine is now in the process of starting her first Couch to 5K training. She says to be good at anything in life, you need to be tenacious, consistent, live by your word, set goals and be willing to try new things.
Product Roadmap: What’s on the Horizon?
Our patient relationship management suite offers support for user-customizable patient forms and consent forms, allowing multiple workflow options for your practice. Patients can securely read, edit, and sign personal information and documents that are automatically added to their chart. We’ll soon announce enhancements to the patient kiosk and forms, and adding SMS, emails, medication reminders and patient education.
In order to improve medication compliance, adherence to care plans and quality of care, we’re working on adding an eRx coupon for AdvancedEHR. It will provide prescriber education and up-to-date and accurate drug information to your patients at the point of care. You can pass cost savings to your patients on prescriptions based on active pharmaceutical benefit savings plans.
Over the coming months, we’ll announce more products and enhancements for increased mobility within your office, by utilizing the latest full point-of-care EHR technology and creating patient engagement tools to gain efficiency, reduce cost and create indefinite patient loyalty. Additionally, we’re working on state-of-the-art telemedicine services, AdvancedMD software for additional browsers and additional Marketplace partnerships.
Best Practices with AdvancedMD
Bringing EPCS Technology to Your Practice
Take a Dive into Meaningful Use Stage 3
Are you Meeting Objective 10: Public Health Reporting?
Fight Prescription Drug Abuse with Technology
Take Full Advantage of EPCS
Newly Recorded Webinars
New Video Training Library Videos
Electronically Prescribing Controlled Substances
Document Scanning Module
- Using the Patient Kiosk App
- Using the Front Office App
- Assign and Review Patient Forms
- Managing Patient Forms in the PM
- Managing Patient Forms in the EHR
- Managing the Patient Portal
- Using the Patient Portal
Life of a Claim
- Introduction to AdvancedMobileDoc
- AdvancedMobileDoc and iPad Basics
- Using the Charge Slip
- Provider Setup
- Adding a New Patient
- Facesheet Workflows
- Nurse and MA Patient Visit Workflow
- Provider Visit Workflow
- Using Patient Notes
- ePrescribing Workflow
- Renewals and eSend Status
- Lab Orders and Results
- Using Immunizations
CEO, Florida Pro Health
Internal Medicine practices have achieved significant improvements in workflow efficiency & accuracy with AdvancedEHR
This highly successful outsource billing and practice management company has had a birds-eye view of the evolution of practice and clinical automation through the eyes of its many medical practice clients. A thorough study of available software technology convinced the company that clients would be best served through the AdvancedMD cloud solution. Internal Medicine clients especially have achieved significant improvements in workflow efficiency, accuracy and financial profitability through adoption of the complete AdvancedMD suite including integrated EHR.
A team of experienced specialty transcriptionists on call for you, transcribing doctors’ dictation and inserting the narrative note into designated fields in AdvancedMD.
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Chart Files (PM)
Master Files (PM)
- Payment Processing Accounts
- Admin Check-in Kiosk Updates
- App Name Update
- Printing Blank Patient Forms
- Main Screen Enhancements
- Dashboard Office Key Selector (CBO)
Patient Reporting (EHR)
- Supervising Provider NPI Included in Prescriptions
Meaningful Use Modified Stage 2
- Patient Portal Credentials Login
- Admin Check-in Kiosk Updates
AdvancedPatient Patient Forms (PM)
- Printing Blank Patient Forms
CMN Forms (PM)
- CMN Form # 846 Pneumatic Compression Device Form
Mobile App (Mobile)
- Charge Slip Updates
- NQF Quality Measure Reports
System Defaults (PM)
- Use OpenEdge Payment Processor
AdvancedPatient Forms (PM)
- AdvancedPatient Forms Library Feature
Template Library (EHR)
- AdvancedPatient Forms
- Electronic Prescriptions for Controlled Substances (EPCS)
- Carriers POS/TOS Master File
- HealthWatcher Plan Auto Rules
- SNOMED in Problem List Option
- Public Health Surveillance (PM)
Updates can be found in the Release Notes & Release Guide Release Notes are a high-level summary of enhancements added to the application and are accessible from the Help menu in PM or the Admin | About screen in EHR.The Release Guide contains an expanded version of the Release Notes and include screen shots and instructions. They are located on the PM dashboard.