AdvancedMD now supports NueMD clients. Get expert help and professional resources to stay productive. Call support at (800) 401-7422 or submit a case via email to [email protected].
Our support team is available Monday-Friday, 6 a.m. – 7 p.m. MT.
Login Troubleshooting
If you get an Invalid User Code/Password error, check to make sure your Account Code, Username, and Password are entered correctly, then try to login again.
If you get the message again, simply click “Forgot your password?” to reset it. Make sure your Account Code, Username, and email are entered correctly, then click Submit.
A temporary password will be emailed to you. Log in with your temporary password, and NueMD will prompt you to change it.
Enrolling a new provider
Make sure the new provider is credentialed with the payor.
If you’re a new account, follow the eClaims Enrollment steps in your Go!Flow.
If you’re an established account, please call Support. A representative will get the new provider’s details, and an EDI agent will call you to complete the process.
System Requirements
NueMD gives you the flexibility to use MacOS and Windows PC at your office. For details on the minimum requirements to run NueMD smoothly, see below.
| Component | Requirements |
|---|---|
| Operating System | Reference the current vendor supported software. All software (and hardware) should be 64 bit compatible. PC: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet MAC: https://support.apple.com/ |
| RAM | 2 GB required |
| Hard Drive | 500 MB Free |
| Video | Video card must support 1024 x 768 resolution. (Recommended: 1366 x 768 (16.9)) |
| Printer | Java recognized print drivers that are 64 bit compatible (Recommended: WIA drivers for PCs) |
| Network | For Internet connectivity use the following as a guide: https://www.fcc.gov/research-reports/guides/household-broadband-guide |
| Software | Latest version of Java 17 (this is automatically downloaded with NueMD) PDF viewer – https://get.adobe.com/reader/ |
| Imaging | WIA-Compatible scanners. webcams and digital cameras. All devices must be 64 bit compatible. Label Printer (Optional) Recommended: Dymo LabelWriter 450 or 450 Turbo (www.dymo.com) |
Get Live Help
For assistance with NueMD software, use the Support menu at the top of any NueMD software screen. We offer online chat, secure messaging, and toll-free calls to (800) 401-0785. NueMD product support is open M-F 6am-5pm MT.