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NueMD Client Support

AdvancedMD now supports NueMD clients. Get expert help and professional resources to stay productive. Call support at (800) 401-7422 or submit a case via email to [email protected].
Our support team is available Monday-Friday, 6 a.m. – 7 p.m. MT.

Login Troubleshooting

If you get an Invalid User Code/Password error, check to make sure your Account Code, Username, and Password are entered correctly, then try to login again.

If you get the message again, simply click “Forgot your password?” to reset it. Make sure your Account Code, Username, and email are entered correctly, then click Submit.

A temporary password will be emailed to you. Log in with your temporary password, and NueMD will prompt you to change it.

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Enrolling a new provider

Make sure the new provider is credentialed with the payor.

If you’re a new account, follow the eClaims Enrollment steps in your Go!Flow.

If you’re an established account, please call Support. A representative will get the new provider’s details, and an EDI agent will call you to complete the process.

System Requirements

NueMD gives you the flexibility to use MacOS and Windows PC at your office. For details on the minimum requirements to run NueMD smoothly, see below.

Component Requirements
Operating System Reference the current vendor supported software. All software (and hardware) should be 64 bit compatible.
PC: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet
MAC: https://support.apple.com/
RAM 2 GB required
Hard Drive 500 MB Free
Video Video card must support 1024 x 768 resolution. (Recommended: 1366 x 768 (16.9))
Printer Java recognized print drivers that are 64 bit compatible (Recommended: WIA drivers for PCs)
Network For Internet connectivity use the following as a guide: https://www.fcc.gov/research-reports/guides/household-broadband-guide
Software Latest version of Java 17 (this is automatically downloaded with NueMD)
PDF viewer – https://get.adobe.com/reader/
Imaging WIA-Compatible scanners. webcams and digital cameras. All devices must be 64 bit compatible. Label Printer (Optional) Recommended: Dymo LabelWriter 450 or 450 Turbo (www.dymo.com)

Get Live Help

Call support at (800) 401-7422 or submit a case via email to [email protected].
Our support team is available Monday-Friday, 6 a.m. – 7 p.m. MT.

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

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“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

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Estaban Lavato, MD - La Loma Medical Center

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

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