Dear valued client:
I’m very pleased to announce that AdvancedMD has once again been named a leader on the 2017 FrontRunners Quadrant by Gartner and Software Advice. This particular award is for our mental health software category; however, it’s the second award we’ve received in 2017. More than 150 companies were evaluated, and we’re honored to receive such a prestigious award. Read more about our placement.
As we get closer to the AdvancedMD user conference, Evo17, I would like to personally invite you to this unbelievable event, scheduled for this September 20-24 in Nashville, TN. The agenda alone is reason to attend, but the entertainment and venue are exceptional.
You’ll have the opportunity to improve your knowledge on important practice workflow topics such as improving billing, coding, payment processing and reporting, and learn about the patient portal, telemedicine, HealthWatcher, all things related to MACRA and MIPS, and earn up to 10 CME/CEU credits. You’ll hear from Dennis Snow, an unbelievable keynote speaker, network with peers and the AdvancedMD team, get one-on-one help at the EvoExpert Hall, meet marketplace partners, help with future development, enjoy a historic destination and experience some truly exciting events.
Situated across from the Music City Center in downtown Music City, the venue is a one-of-a-kind experience, with an expansion of the Country Music Hall of Fame and Museum on three levels. We’ll then rock out to Lonestar, who for more than 20 years have logged countless miles touring throughout the world, released several Platinum-selling albums and ten No. 1 singles, earned ACM and CMA awards and inspired countless rave reviews.
Don’t just take my word for it. Attendees from last year’s event have many fantastic things to say about the event and this year will only be better. Register now for Evo17 & save $100 per person.
Thank you for your continued business and support. Contact us with questions or suggestions and please share this newsletter with everyone in your practice.
Raul Villar, Jr.
State of the Union Address
AdvancedMD successfully hosted the first all-client State of the Union address. Listen to the recording on NEST.
Hundreds of clients attended and we heard from three members of our executive team: Raul Villar CEO, Arman Samani CTO, and Kelli Fender VP of Client Services. Content that was addressed during this call includes:
- 2016 achievement review
- Upcoming product enhancements & roadmap
- Changes to client & professional services
The conversation sparked dozens of questions. All questions and answers and the video and slides are posted on NEST. We’d love your feedback on how to make these calls more meaningful and helpful. Please help guide our future calls by taking a 2-minute survey.
Product & Engineering Updates
So far in 2017, we’ve made 22 enhancements from your input through IdeaShare on NEST. Three areas where we’ve continued to focus our efforts include: 1. Minimizing day-to-day challenges through new products and feature enhancements, 2. Maintaining a strategic direction to the products we create and 3. Improving our platform stability.
Recent Product Enhancements
We’ve added deceased, collections and discharged to patient demographics, which enable you to be more efficient in your patient search and patient roster for reporting on your patient population.
We’ve added CPID to carrier search and a grid that improves the quality of selecting the appropriate carrier for a specific patient. Now there’s no need to open the master file for payers to verify which carrier is setup with which CPID, allowing for cleaner claims and less denials.
New & Upcoming Releases
Posting Unapplied Patient Payments
Allows a patient payment to automatically apply for A/R reporting and patient refunds.
Editable payments (not void)
Helps you edit payment mistakes, instead of voiding them, to simplify your accounting and record keeping.
AdvancedTelemedicine has become an essential part of integrated workflow for many of our clients. AdvancedScheduling automates all the follow-up communications to the patients as soon as you select the telemedicine appointment checkbox. Our next release includes patient portal telemedicine appointment scheduling.
Practices are experiencing great success with automated patient appointment reminders. We are now enhancing the patient response portion that allows your patients to respond easier. Practices increase show-up rates by 10-12 percent, saving between $100-150 per missed appointment when automated reminders are used.
Online Scheduling (coming soon)
After a potential patient searches for you or your practice on Google, they can click on your website link and go directly to schedule an appointment. You can customize the days, times and types of appointments you want to schedule from online.
New AdvancedEHR (coming soon)
Have you seen the new dashboard? It features a modern look and offers an enhanced workflow. Every screen, including the dashboard, conveniently presents your schedule on the left-hand side. You can even open multiple patient charts concurrently.
AdvancedRooming (coming soon)
An integrated desktop and mobile dashboard that presents the flow of your patients with a dashboard that helps you know which rooms your patients are in, who they’re waiting for, and how long they’ve been waiting.
Doctor Reputation Management (coming soon)
As your patient leaves, you can send them a survey to ask them about their experience. If good, it will prompt them to post their review, or if not good, find the reasons for their dissatisfaction, then highlight that information so you can act on it. This is part of the AdvancedPatient suite.
Stability & Performance
To ensure a positive experience without glitches or downtime, we’ve expanded our infrastructure and continue to regularly perform after-hours performance testing, deploy all releases after-hours and proactively monitor our performance with highly-sophisticated monitoring systems.
We want to make AdvancedMD even more helpful to your practice.
Why attend the 2017 AdvancedMD Evo user conference?
Evo17 brings together the best and brightest minds in the independent medical practice community. You’ll experience cutting-edge thought leadership, industry best-practices and unparalleled networking opportunities that will inspire you to rethink the way your practice currently operates to drive better results. Look at this outstanding agenda.
Whether you’re new or experienced with AdvancedMD, we’re offering content and sessions designed especially for you. There are tracks for providers, administrators, billing and front office staff. You’ll get hands-on training to refine your skills and knowledge; loads of networking with colleagues and educational breakout sessions led by product and industry experts.
Due to the high demand of last year’s EvoExpert Hall at the AdvancedMD Evo conference, we’re also excited to announce extended hours, with added availability pre- and post-conference sessions.
We hope you’ll plan to spend time with one of our experts to learn the skills and techniques needed to master the AdvancedMD suite and its integration into your workflow. Sessions include hands-on training, troubleshooting and demos. Along with our experts, spend time with our product managers to see what’s new and how you can best leverage these new features in your daily workflow. Sessions are free and first-come, first served.
The Omni Nashville Hotel
“Sending you a BIG THANK YOU for such an eventful conference! It was truly first class. The Expert Hall was awesome. The teaching was great & the function and facilities were very nice.”
– Dr. Richard Ruiz
“I want to extend my appreciation for the EVO16 conference…The conference is definitely a much needed annual event, not only for us “Veterans,” but for all new users. It was a beautiful location and the conference was great. Learned lots and looking forward to what AdvancedMD will continue to develop for the future. ”
– Heidi Anstine Schlenker, CPC
Wolf Creek PM
A Message from Professional Services
The newly created professional services team has been busy helping practices automate all aspects of their practice with the goal of achieving a truly integrated workflow, including optimizing patient engagement. We recognize not all practices are the same, but obtaining a truly integrated and efficient practice is the most common of all goals. This is why we offer front office, clinical and billing services, one-on-one training and consulting, and a number of customized projects that are catered to your individual needs.
Professional services offers additional opportunities for you to master AdvancedPM, AdvancedEHR or any of our other amazing products, as well as supplemental training, template building and workflow consulting customized to your practice. We help you better understand how to fully integrate AdvancedMD products and improve workflow within your office. Supplemental training may be best for you if you feel comfortable with the workflow and need additional training on a product or process.
Let our team enhance what you’re working on now to better assist in the flow and the individual requirements of your office. Our professional services team will help you master AdvancedMD and maximize your time. Visit our webpage for more information and pricing or call us directly at (800) 825-0224.
Janet Benefield, Jen Brand, Hillary Peterson (back), Bailee Sain (front), Molli Duncan, Vincent Puopolo
Meet your Professional Services Team
Professional Services Consultant
Pallavi has been working for AdvancedMD for more than five years. She started as a software trainer, quickly becoming an expert; consulting on AdvancedEHR and template building. Pallavi’s healthcare experience is diverse, working with specialties such as pain management, family practice, sleep clinics, pediatrics and many others.
Pallavi came to AdvancedMD after a 17-year background working with various EMR programs, product development, quality assurance and technical support. With her experience in healthcare software development and training, she has become an integral part of our professional services team by providing industry leading consulting and customized templates.
Pallavi enjoys spending time with her family, biking and hiking in her home state of Washington. She also enjoys teaching Zumba and enjoys music and travel.
Get to know your Implementation Team
Shaunna has worked in the healthcare industry for more than 25 years and started working for AdvancedMD in 2008. Her healthcare experience includes a business office manager for hospital networks in both California and Utah. Additionally, she monitored coding, billing, reimbursements and compliance for the departments throughout 26 Intermountain Healthcare hospitals, to make sure they were compliant and maximizing revenue.
At AdvancedMD, Shaunna enjoys meeting so many diverse people all across the country and especially enjoys seeing her clients succeed. Personally, she enjoys spending time hiking, skiing and kayaking. She also loves to curl up with a good book in the evenings.
Becca Mota is an implementation consultant working with the billing services team and has been with AdvancedMD since 2005. She loves the fact that there are always new things to learn in the healthcare industry. Some of her favorite job responsibilities job include working directly her clients, helping them develop workflows to use AdvancedMD to the fullest, and then becoming more efficient and seeing them reap the benefits.
She enjoys spending time with her family. She is fluent in Spanish, which she speaks in her home with her husband and two daughters. Outside of work, Becca enjoys camping, crochet and travel.
Tamie has been with AdvancedMD since 2010 and brings a wealth of training and experience to her position. She started her training in nursing at the University of Utah. Tamie has worked in home health, hospital and clinic-based practices. She was also the office manager for a practice that used AdvancedMD prior to working at AdvancedMD, which gives her a great perspective. The approach that Tamie firmly believes and takes with her clients is to work smarter, not harder.
Tamie is married with two children. At home and at work, she leads her life by a Chinese Proverb: “Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.”
Brian joined the AdvancedMD implementation team in August of 2015. Brian enjoys helping his clients create a truly integrated workflow with AdvancedMD products and says the best part of his job is when everything falls into place, or when his clients see success by combining multiple products into their practices.
Brian grew up in Wisconsin and as a young boy he enjoyed sports and acting. He lived in France at the age of 16 as a foreign exchange student. His passions are Chicago Cubs baseball, playing the guitar and vacationing with his wife and son.
Newly Recorded Webinars
Listen to these recorded webinars to help you run your practice more efficiently.
Training Library Videos
Access these new and updated videos within AdvancedPM and AdvancedEHR by clicking the Video Training link at the top of your screen.
Introduction to AdvancedEHR®
- Using the Charge Slip
- Lab Orders and Results
- Provider Setup
Review Bin – Signing Chart Items
Patient Visit Workflow
- Nurse and MA
Marketplace Practice Spotlight
Wellbox is an outsourced, all-inclusive solution for reaching your qualified patients, tracking their progress and billing for the new chronic care management code.
Wellbox provides you with a means to offer extra care to your chronic patients without adding work or requiring you to change the way you run your business, while increasing your revenue and contributing to positive health outcomes. Wellbox is an outsourced solution for chronic care management services. Together with AdvancedMD, Wellbox offers you a way to engage with patients and increase positive health outcomes.
Wellbox helps practices engage with patients. Chronic care coordinators get to know you, your practice and your patients. By providing this extra care to your patients, CMS reimburses you, while increasing your revenue without adding work.
Once Wellbox calls your patients, the notes will be automatically updated within the patient’s record in AdvancedEHR. Learn about recent CCM changes and their impacts on your practice in this recorded webinar.