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Integrating CCM & RPM to Expand Patient Access


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Chronic illness is one of America’s leading drivers of healthcare costs as well as the foremost cause of death and disability. With nearly 60% of Americans living with one of more chronic conditions, addressing this high-risk, high-cost patient population can be an incredible challenge. The increasing adoption of telehealth solutions, such as remote patient monitoring and chronic care management, help to drive patient engagement and improve clinical outcomes. When leveraged together, these two services can significantly reduce the negative impact chronic illness has on the healthcare system.

What is Remote Patient Monitoring?

Remote Patient Monitoring (RPM) is a technology-enabled service that includes the medical monitoring of patients in between office visits. This technology is used by patients through devices like trackers so they can self-report their health data in real-time. The devices then alert the patient’s provider and care team of that information so they can monitor the vitals relevant to their patients’ chronic conditions and care plan goals. Vitals tracked can include blood glucose levels, blood pressure, weight, and sleep. Patients receive up to 20 minutes of clinical time with a healthcare provider as part of this program.

What is Chronic Care Management?

Chronic Care Management (CCM) is a monthly program that offers personalized care for patients who participate in Medicare and live with two or more chronic conditions. These conditions can include asthma, arthritis, high blood pressure, heart disease or diabetes. Eligible patients can receive up to 60 minutes of remote care management on a monthly basis from a qualified healthcare provider.

How Both Help Patients Manage Their Chronic Conditions Better

RPM lets patients easily report their health data from their device while allowing physicians to monitor their vitals and chronic conditions in real time. This then gives providers greater insight of their patients’ health with chronic conditions and the ability to catch potential health concerns sooner. Access to this data also gives Wellbox nurses the capability to suggest better goals and interventions while assisting patients in reaching their goals.

With CCM, patients receive consistent touchpoints from nurses who can help address health concerns or complications earlier when they are easier to treat, or even prevent. These calls, which occur in-between office visits, help patients increase their focus on their health, and identify, and act on, personalized preventative care measures.

Wellbox leverages RPM to enhance its CCM solution with real-time, actionable data and increase access to care to patients with chronic conditions who do not qualify for CCM. RPM amplifies efforts to improve clinical and financial outcomes for patients, providers, and the health system.

Measurable Outcomes for Both RPM And CCM

CCM and RPM can be effective solutions in helping patients successfully manage their long-term health concerns. Both grant providers greater visibility into their patients’ health, help improve practice compliance with value-based measures and increase patients’ ease of access to wellness resources.

Wellbox has had a documented impact on the following financial and clinical outcomes:

  • An increase in preventative care measures including 3x more Flu vaccinations and 2x more Pneumococcal vaccinations
  • A consistent participant satisfaction rate of 90-96%
  • A total cost of care savings of 5.6%
  • 85%+ engagement rate
  • Decreased emergency room visits and hospitalizations by up to 70%
  • Increased participation in preventative care measures by up to 50%

Together, these two solutions have been proven to do the following:

  • Improve clinical and financial outcomes
  • Improve care quality
  • Lower healthcare costs

With solutions like CCM and RPM, Wellbox is dedicated to making a positive impact on chronic illness in America. If leveraging these services sounds like something that could work well for your practice and patients, contact Wellbox today to get started.

Why Wellbox?

With 81% of physicians describing themselves as overextended or at full capacity, introducing new programs or technologies like these solutions in-house can be overwhelming. Wellbox understands these challenges and makes implementing these solutions easy for practices so they can focus on their patients’ care.

As the first and only service provider to offer a true end-to-end solution for CCM and RPM, Wellbox helps minimize barriers for adoption from enrollment to revenue cycle management. And, when done properly, both programs can increase patient engagement and satisfaction, which leads to more patients getting the timely care they need when they need it.

Both programs are tailored to fit the needs and success of the individual patient. To identify eligible patients who would most benefit from either program, Wellbox uses AdvancedMD reporting tools. Once patients enroll in the RPM solution, they work with a device specialist to choose a device to measure their vital signs. They are then assigned to a Wellbox registered nurse who develops a personalized care plan with them and begins consistent outreach and coaching. If they enroll in the CCM program, they are immediately assigned to a nurse for consistent outreach.

After each encounter, Wellbox nurses document notes directly within AdvancedMD EHR or partnering EMR, allowing providers to keep track of patients’ health.

About Wellbox

Wellbox provides comprehensive preventative and remote care management solutions to high-risk, high-cost populations. Together with AdvancedMD, Wellbox offers great ways for physicians to engage with patients and increase positive health outcomes. It does this by leveraging experienced registered nurses and cutting-edge technologies to provide solutions like Chronic Care Management and Remote Patient Monitoring. With Wellbox, patients receive more access to their care team and better manage their conditions and health progress.

Topic: Telemedicine

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