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Virtual waiting rooms: How to create a five-star telehealth experience


Looking back on the past two years since the onset of the Covid-19 pandemic and the proliferation of telehealth technologies—it’s safe to say we’ve learned a thing or two about improving the telehealth experience for providers and patients. At the baseline, we want to provide best practices for patients and your staff. However, we’ve added some great new features that we’d like to highlight.

1. Visit/session links that are valid for 60 days

First, telehealth is unified within our practice management, EHR, and patient engagement suite to help automate your workflow across all areas of your practice and your staff. Once scheduled, patients automatically receive a confirmation via email or text with a link to j­oin the session. If the appointment changes, the link still remains valid for up to 60 days.

2. Group calls

Another new feature, we’re excited about is our group call option. Now, your medical assistants, nurses or groups of patients can join a single telehealth visit. This makes it ideal for mental health practices to offer virtual group therapy. And it gives you flexibility so your staff can complete intake information and start your telehealth calls for you.

3. Easier access to calls

We designed our virtual care technology to be simple to use and easy to administer. All processes focus on convenience and accessibility. Additionally, you or your patients don’t have to install or configure anything. Patients can instantly connect from their phone, tablet, or computer with the link provided in their conformation email or text message, as well as reminders.

4. Option to collect a copay

No more having your staff call ahead of time to collect copays. You can now directly collect payments within the telehealth platform through our online credit card processing.

5. Virtual waiting rooms

Avoid all the audio and video issues that pop up during the beginning of a call. When patients enter your virtual waiting room, they can adjust audio and video settings beforehand.

Watch the new telehealth product feature video here.

Learn more on our telehealth webpage.


Topic: Patient Experience, Telemedicine

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