Software Helps Pennsylvania Dermatology Partners With Patient Engagement | AdvancedMD

Features Navigation

Live Chat (800) 825-0224 Live Demo

← Back

Software helps Pennsylvania Dermatology Partners with patient engagement

Patient Experience

Hitchhikers Guide to Managing a Sustainable Patient Mix | AdvancedMD

The practice assessed software vendors and selected AdvancedMD’s practice management and patient engagement software.

As 2018 started, Frankel and Shurman worked with the vendor to go live with cloud-based patient scheduling and reputation management software. They sought to better market the practice and more deeply engage patients by letting them make their own appointments online, even changing previously scheduled appointments if necessary via a patient portal.

Having offered patient scheduling for only five months, the practice has seen an increase of four percent in monthly patient volume. Patients are keeping the appointments they scheduled for themselves, improving patient care and bringing in more revenue.

“Every night, people are changing appointments to come into the office in the morning, and when we come in the office, we see the changes they have made,” Frankel explains. The scheduling software includes physician schedules, so patients using their smartphones can pick an empty slot and secure their appointment online.

Self-service for patients also is improving the practice’s reputation and helping it retain patients. Via an app on their smartphones, patients can provide a quick rating on the satisfaction of the service. In May during a 7-day period, the practice received 153 patient reviews, of which 132 received the highest rating of five stars. Frankel is able to sort out negative ratings and reach out to patients to find out how to resolve any situations.

“Reputation management has been a big help for us,” Frankel says. Typically, those who write reviews are not really the happy ones, but the unhappy patients. “Reaching out quickly is the best way to address a patient’s issue. It’s an incredibly good thing to do.”

Reputation management software enables a practice to examine where it is excelling and where improvements in processes are necessary, Frankel contends. For example, if a patient encounter receives a rating of three stars or fewer, the practice can send an email asking the patient to explain how the practice can improve.

Other available services to patients include automated appointment reminders, secure messages for test results or other communications intended to keep patients engaged rather than losing them, and billing in a timely manner and posting funds electronically.

Courtesy of:
Joseph Goedert
Senior Editor, Health Data Management
[email protected]



Topic: Patient Experience


Other Resources Related to This Topic


EMR/EHR

EPCS Demo

EPCS is unified within our practice management, EHR, and patient engagement suite to help automate...

Business

2022 Fall Release On-demand Webinar

We’re excited to share the new features and many enhancements to our practice management, EHR,...

Patient Experience

Patient Education Demo

Patient education is unified within our EHR and patient engagement suite to engage your clients...

“The money I have invested in AdvancedMD is miniscule compared to the return. I have never been more efficient – ever – in my professional life as I am now.”

Jed Shay, MD
The Pain Care Center

Read the story  ›

“[Our] patients are very well-educated and well-informed, and they want to see results quickly. The practice has to run extremely efficiently and be accessible to them. The nice thing about [AdvancedMD] is it has allowed me to be more efficient both in and out of the office. Now I don’t have to come back into the office, which is great for my family and everything else. It saves me a lot of time – probably an hour a day on the three days I work in the second office.”

Keith Berkowitz, MD
Center for Balanced Health

Read the story  ›

“The best thing I ever did in private practice was getting AdvancedMD—it has liberated me.”

Estaban Lavato, MD
La Loma Medical Center

“Having integrated practice management and EHR is absolutely wonderful, you don’t have to flip back and forth between systems—all of your information is at hand when needed.”

Raju Raval, MD

Read the story  ›