I appreciate the many wonderful clients, marketplace partners and employees who made EVO16 such a successful event. Attendees experienced valuable opportunities to network with hundreds of peers who face the same successes and challenges you’re experiencing and integrate products offered by our partners to help your independent practice or billing service.
We met industry leaders and marketplace partners, and participated in 1:1 sessions with product experts and leaders. Based on the many conversations I had during and after the conference, the many sessions allowed everyone to not only increase their excitement about practicing independently, but also provided additional tools to make it easier and more rewarding to practice independently. The valuable 10 hours of ACMPE CEU credits were an added bonus.
Now that the conference is over, a couple of items I wish to emphasize are where AdvancedMD is focusing our energies, and what you can expect from us as your business partner.
Our mission, empowering healthy practices and healthy patients, is very simple, but powerful, and sums up our focus. There are four critical key elements that define our mission.
The first word is empowering. Empowering means AdvancedMD will provide you with the tools and expertise required to successfully navigate a very complex healthcare ecosystem. It means you can count on us to be ahead of the curve from a technology perspective and enable you to continue to thrive as a medical practice.
The second word is healthy. I think two components are critical with health: The health of your practice and the health of your patients. We will continue to help you to have a healthy practice where you can be financially successful and to drive the right profits for your entire business. Medical professionals really want healthy patients, but obviously need the resources required to continue to drive toward that mission.
The third word is practices and the fourth is patients. There is a convergence in healthcare, a consumerism that is upon us like many other industries, where patients are becoming more involved in their healthcare. As they are responsible for more and more of the bill, they care more and more about the healthcare directive. And so, ultimately our solutions will be geared toward both the patients and the provider. Many people expressed their excitement about the direction we are taking to successfully drive a healthy practice for both your providers and your patients.
As we discussed during the conference, AdvancedMD has some unbelievable solutions available for you to implement today and many more on the roadmap. This is a journey. It is not a destination and we are continuing to invest significant dollars in our product roadmap. You are going to see more and more products launch that will help your practice become even more efficient, effective and enjoyable.
Once again, thank you to all of our wonderful clients who attended EVO16. A special thanks to our marketplace partner sponsors for their support. Read about the products these marketplace partners offer. We appreciate your willingness to spend a few days with us and for giving us your valuable time and support. We look forward to an even stronger attendance next year at EVO17 at the music capital of the world, Nashville TN.
Continue reading our newsletter to find out how AdvancedMD is helping independent physicians around the country prepare for their most rewarding year yet. Your feedback is valuable, so please contact us with questions, concerns or suggestions. We express our appreciation for your continued business and support. I invite you to please share this newsletter with everyone in your practice.
Raul Villar, Jr.
Client Services Update
NEST, our central community to help AdvancedMD clients, is in full swing for all practice direct clients of AdvancedMD. No matter your role, you can easily find answers to questions, open support cases, gain product knowledge and connect with client services, product experts and other AdvancedMD clients.
Find out how NEST will allow your practice to become more proficient.
New Products & Features
Innovation continues to drive us at AdvancedMD. The number one reason we innovate is to provide the latest technologies to our valued clients. We understand that top-performing independent physicians and billing services are looking to update their tools in order to meet changing times. Just this year alone, thousands of independent physicians and billing services are experiencing tremendous success by replacing outdated software with modern AdvancedMD technologies that integrate practice and patient workflow together for a revolutionary new practice experience.
If you have technologies that require an abundance of time or are outdated in functionality, such as a standalone EHR, determine now if it’s time to make an upgrade to an all-in-one solution. We have aggressive plans to shake things up this year, and with solid plans, highly qualified employees and many loyal customers who have been right where you are, we know we can help you improve patient engagement, operations and revenues.
We thank our many loyal clients who continually assist us through our advisory committee program by testing our many new products and features. Not a member? Consider participating if you have a strong background or interest in our clinical, billing, scheduling, patient relationship management or voice-of-the-customer technologies. You will have the opportunity to select which new products and enhancements are important to you and test them prior to launch.
Learn more and become a member of our advisory committee.
Here are some recent technology updates:
HealthWatcher Mobile App for PM & EHR
Use the HealthWatcher icon on the patient facesheet to view suggested plans for the patient based on the selected provider, view plans assigned to the patient and the plan status, view all HealthWatcher plans, assign or remove a plan for a patient, view scheduled HealthWatcher plan reminders for the patient and view plan details. Read more.
Gives clinicians the ability to easily connect to patients regardless of geography, providing uniform, quality patient care & safety. Our remote healthcare technology securely connects you to patients through a growing variety of applications & services including two-way video, secure electronic communications & smartphone. View the step-by-step guide.
Telemedicine Mobile App
We are excited to announce the new AdvancedMD Telemedicine mobile app that is part of the upcoming Telemedicine feature. Patients will be able to use the new AdvancedMD Telemedicine app to meet with their provider online when a Telemedicine appointment has been scheduled. Read more.
For those using AdvancedInsight, our industry-renowned practice analytics & reporting suite, you can now benchmark your financial metrics against peers with new our benchmarking feature. Download the data sheet.
Redesigned Report Center
The AdvancedMD Report Center comes with AdvancedBilling, our set of more than 150 standard financial reports and nearly 500 custom reports. Designed by medical and accounting professionals, these reports help measure and optimize your practice income.
Text and email appointment reminders are now included within our AdvancedPatient suite of patient experience tools. AdvancedReminders helps you maximize how many patients you see per day, increase patient satisfaction and make more money. Download the datasheet.
Global Phone Number Search Functionality
We’ve updated the Patient and Responsible Party search functionality to now consider all phone number fields in a patient record when performing a search by telephone number. Read more.
Your place to Network, Explore, Share and Train. A one-stop shop to access help and connect with AdvancedMD support. Watch the new NEST video to see what the NEST Community can do for you.
In the hopper
- ERA Custom Rules
- AdvancedMobileDoc: Add/edit patient demographics
- AdvancedMobileDoc: Add/edit/Delete appointments
A Message from AdvancedRCM
Here are a few tips and tricks from your RCM client services department to expedite claim processing and reduce denials.
- Scan the patient’s insurance card into Chart Files. This makes follow-up on denials much quicker.
- Attach any outside referrals directly to the scheduled visit so the information will travel with the claim to the carrier to avoid denials.
- Complete and approve all items in Charge Review and Claim Inspector tabs within the Claim Center daily to reduce A/R days.
- Make sure you are reviewing and addressing any items sent to you on your Client Action Work Lists and remember to ‘Force’ the item back to RCM for claim processing.
- Post-patient co-pays using the Scheduler Collect Copay option so payments will be attached directly to a specified visit.
- Remember that putting a copay amount in the patients Insurance tab will automatically create a statement for this amount if not paid at the time of service – even before primary insurance is processed.
- Alternatively, you may add copay information to the notes field in the Insurance tab if a statement is not needed within 24 hours of the patients visit.
Meet Your RCM Team
RCM Client Services Team Lead
Michael has worked in the healthcare industry for over 15 years, much of it in billing claims. Michael started with AdvancedMD in September, 2012. He began his AdvancedMD career within support services and moved to the RCM client services team (formally MBS) in 2013. Michael has been with the RCM client support team ever since and recently moved from his Tier 2 client services role to the team lead position for RCM client services.Michael truly excels at his job and works hard to make sure RCM clients are successful. He also advises other team members regarding software functionality and RCM processes with his vast knowledge. Michael is a go-to person for many of his teammates.Michael was born on Fort Campbell Army Base in Hazard County Kentucky, the same county as the DUKE boys. Michael moved to the Salt Lake City, Utah area when he was in the first grade and has made Utah his home since. Michael attended Salt Lake Community College and earned two Associates Degrees in Business Management and Accounting. He loves all things Star Wars and has been told by many people that he resembles Luke Skywalker in the most recent Star Wars movie. He enjoys building computers, spending time with family and friends, swimming in local lakes and attending concerts.
Introducing Your Implementation Team
Erin started with AdvancedMD in 2012 and is currently an implementation consultant for our Direct Practice team. Erin is extremely dedicated to the success of the practices that she works with, and has a natural talent of personalizing the implementation experience for each. Here is some feedback we recently received from a practice administrator, “Erin definitely understands the workflow of an office and how AdvancedMD can simplify the process. Being a trainer on its own takes a talent of understanding how people learn, just to give her kudos seems so little for how amazing she is as a trainer. She communicates clearly, took time to learn my background and knowledge and truly met me on my level of experience.” We are lucky to have Erin on our team.Erin lives just 10 minutes from the beach in Florida. She loves to run and is currently training for her 15th half marathon. She dedicates her time outside of work to her two kids and service. Her husband serves as a Special Missions Aviator in the USAF, recently returning from his 14th deployment. Last year her daughter was diagnosed with Type 1 Diabetes. Since then, Erin has become a huge advocate in her community for JDRF (Juvenile Diabetes Research Foundation), in support of her daughter and other families.
Senior Enrollments Specialist
Complete a Visit Note in 5 Minutes
Maximize EHR Integration in Your Office
Wednesday, Dec 07, 2016 @10:00 am MST
Tracking Your Practice Productivity with Report Center
Maximize EHR Integration in Your Office
Tuesday, Dec 13, 2016 @11:00 am MST
Conquering Billing Obstacles with RCM Services
5 Ways to Avoid HIPAA Violations
Growing Your Practice with Telemedicine
Preparing Your Practice for MACRA
How to Survive a HIPAA Security Audit
Effortless Patient Communication
How a Patient Kiosk Improves Your Practice
Jayhawk Foot & Ankle Clinic
2015 Video Contest Winner
Jayhawk Foot & Ankle Clinic, a provider of comprehensive foot and ankle care with five locations throughout the Kansas City area, won first prize in the AdvancedMD Customer Video Contest. As the grand prize winner in the medical practice category, Jayhawk Foot & Ankle Clinic is the recipient of a marketing campaign valued at $10,000.
In its winning submission, Jayhawk Foot & Ankle Clinic founder Dr. Brooks Young explained that the practice had experienced numerous challenges as a result of unreliable and, at times, inoperable software that necessitated more of his involvement in operational and administrative matters and kept him from spending more time with patients.
As part of its contest submission, Jayhawk Foot & Ankle Clinic created a video case study of its business before and after implementing business solutions from AdvancedMD. Watch Jayhawk Foot & Ankle Clinic’s video submission.
HIPAA Compliance: How Your Practice Makes the Cut
We’re committed to protecting the privacy and security of your patients electronic protected health information (ePHI). By improving the security of your patient’s information you will be improving the security of our entire healthcare community. As HIPAA security audits and breaches become increasingly frequent, the partnership between AdvancedMD and HIPAAOne can help.
How HIPAA compliant is your practice? Take our complimentary 13 question HIPAA security and compliance quiz will assess some of the key areas of HIPAA security and highlight whether your organization is at risk or compliant.
Additionally, we’ve prepared a recorded webinar so you can learn how to prepare your practice for a HIPAA security audit. The webinar discusses HIPAA basics, ways your practice could be audited and steps you can take now to prepare your practice for an audit.