Spring 2017 Newsletter
The Intelligent Practice
Dear valued client:
2017 has been a busy and productive year for AdvancedMD. I’m pleased to announce some important additions to AdvancedEHR, AdvancedTelemedicine, AdvancedScheduling and our AdvancedPatient engagement suite. And to help you integrate these services into your practice, we have expanded our professional services team. Our focus this year is to help you deliver better clinical outcomes through our tremendously popular suite of fully integrated products.
Professional services combines best-in-class cloud products with a team of experienced professionals to provide a world-class implementation experience, including supplemental training, consulting services, custom work and certification training. This team can guide you through AdvancedMD setup, education and webinar training, cater your training experience to your learning preferences and schedule, maximize your success through the Insurance Carrier Enrollment process, ensure a stress-free conversion and help you become proficient in running AdvancedMD integrated technologies.
The AdvancedMD all-in-one success platform integrates multiple AdvancedMD technologies. It’s not just about practice management or EHR, or patient engagement anymore. It’s about the integrated suite, the integrated workflow between the physician, staff and patient. This integrated workflow leverages everything from the time the patient is looking for a doctor online, to reading reviews about providers, to online scheduling, visiting with a doctor, e-prescribing, sending patient statements and managing collections. We understand the value of keeping patients happy in today’s competitive climate of empowered consumers.
Transition your practice into the next phase of practice management, where EHR, PM, RCM, patient engagement, business analytics reporting, and physician-performance benchmarking are integrated. It’s an easy way for your practice to receive more benefits from technology, which will allow you and your office staff to dedicate your time to tasks requiring human interaction, and help physicians and clinical staff focus on the most important concern – patient care.
Our goal is to ensure every independent physician in America has the same tools and capabilities one could have at a large enterprise organization. I encourage you to read my recent article on Why Integrated Workflow is a Must-have for a Physician’s Practice. The integrated workflow vision is a single solution for every area of your practice.
As always, please contact us with questions or suggestions. Thank you for your continued business and support. Please share this newsletter with everyone in your practice.
Raul Villar, Jr.
P.S. Join us at the must-attend independent practice conference of the year, Evo17. Improve your knowledge, get one-on-one help at the EvoExpert Hall, network among peers in the AdvancedMD community, earn CEU credits and have some fun in music city. See ya there.
Innovation Update from Product & Engineering
Technology in healthcare and as a whole is changing the way we live, work and play. Because of this, we actively develop new technologies that benefit the way you live, work and play. Every product or enhancement we implement is driven by the desire to make your life easier and more productive.
EHR technology has revolutionized how independent practices manage data. But there’s the complication of data overload and prioritization of knowing what to do next. When we looked at all the jobs you need to do, we recognized the essential need for workflow integration across all areas of your practice. It’s a more unified experience than we’ve ever offered. From scheduling, to rooming, from charting to billing. Everything is integrated. Watch this informative video to see our new AdvancedEHR.
As you may have noticed, AdvancedTelemedicine can now be accessed directly from AdvancedPM. That’s right, no more switching between PM to EHR to start a virtual visit. We’ve seen a number of hybrid technologies and providers trying to steal patients through their use of telemedicine, so you’re now armed with the first fully integrated telehealth solution for private practices and better yet, allows you to treat more patients without taking on additional overhead.
AdvancedScheduling now has an enhanced date picker and month view calendars, improved templates and additional improvements that are both functional and visual.
AdvancedPatient now offers patient email and text messaging, so you can communicate with your patients more frequently, and in the manner they prefer. It’s a simple tool that helps you streamline the patient experience so you see higher satisfaction, retention and referral rates. An included feature, AdvancedReminders, let‘s you see more patients, increase patient satisfaction and gives you an additional revenue stream. Look for our upcoming online scheduling and provider/visit surveys scheduled to launch this spring.
Below is a list of the most recent innovative products and enhancements created to change your lives for the better.
New Products & Features
We’ve collected client feedback & we’re pleased to announce the upcoming release of our all-new AdvancedScheduling. While the functionality remains similar to what you’re used to, what makes this release so exciting are the added improvements to the aesthetics & workflow.
EHR technology has revolutionized how independent practices manage data. But there’s the complication of data overload & prioritization of knowing what to do next. When we looked at all the jobs you need to do, we recognized the essential need for workflow integration across all areas of your practice.
The new AdvancedEHR is revolutionary. It’s a more unified experience than we’ve ever offered. It’s the power of one! One application. One database. One login.
AdvancedMD appointment reminders let you see more patients, increase patient satisfaction & make more money. It’s a simple tool that gives you less administrative to-do’s & more continuity of care. And better yet, appointment reminders are an included feature within our AdvancedPatient suite of patient experience tools.
The suite has been expanded to include automated appointment reminders, giving the practice the ability to deploy personalized text & email messages to patients. When automated reminders are used, practices increase show-up rates by 10-12 percent, saving between $100-150 per missed appointment.
A feature that allows practices to easily track patients throughout the visit – from check-in to checkout with seamless automation to keep the patient flow optimally organized.
Send the right message to the right patient at the right time. Easily communicate to patients with group & personalized messages to improve relationships, patient satisfaction & revenue.
Integrated PM, EHR & Telemedicine
As we strive to stay at the forefront of providing the most sophisticated technologies for your practice, we recently introduced our suite of products as an integrated patient & physician workflow. All AdvancedMD technologies are seamlessly integrated to ensure a consistent user experience & provide you with the tools and capabilities to compete with large hospitals & health networks.
Mobile App Updates
We’re excited to announce that we have made several updates to the mobile app for iPad® & iPhone® including: Uploading documents to the patient chart using the camera on your mobile device, editing information on existing patient documents, adding ICD codes to new & existing patient documents & updated schedule with a new condensed view mode.
Telemedicine App (Mobile)
We’re happy to announce the new AdvancedMD telemedicine app that is now part of the upcoming telemedicine feature.
We have expanded our team of experienced consultants to assist you to help get the most from your AdvancedMD experience. We make it easy to align your strategies, capabilities and technologies. We can help you succeed throughout the life of your practice. Nobody can help you unlock the power and potential of AdvancedMD technology like our own consultants and architects.
Services we offer
- Implementation: We help you get up and running quickly. Our experienced implementation team has extensive front office, clinical and billing experience. We can direct and guide you through AdvancedMD setup, training and EDI process so your transition to AdvancedMD is as smooth and seamless as possible.
- Training: For those who need a little help, our personalized training increases user adoption, improves your productivity and grows revenue for your practice faster. We can help any member of your staff become proficient and effective in running AdvancedMD technologies.
- Consulting: Our professional services team has the specialized skills that most practices do not. We can help build or streamline how AdvancedMD and other technologies impact your workflow to allow you and your staff to be more productive and successful.
Janet Benefield, Jen Brand, Hillary Peterson (back), Bailee Sain (front), Molli Duncan, Vincent Puopolo
- Custom work: We collaborate and scope any custom work you need to determine the best solution for your practice and staff. You get a free estimate and timeline following a no-obligation discovery call. Our goal is to help ensure that AdvancedMD fits like a custom-tailored suit.
- Certification: Our certification trainers teach both AdvancedPM and AdvancedEHR products. Duration for each course is one week. Class sizes are very small, allowing plenty of focused. personalized training. You’ll get the best training possible, exclusive discounts, bragging rights and great AdvancedMD swag.
Getting friendly, professional, high quality training and consulting assistance has never been this easy.
Contact us today to customize a solution for your practice.
Sherry Allred, Tonya Nielsen, Tammy Svedin, Mauro Gusman
Relationship Management Team
We want to introduce you to AdvancedMD relationship management, which is part of our client services team. For clients that meet certain invoicing thresholds, a relationship manager is provided. Relationship managers are assigned geographically across the country and to all client channels. They work with their assigned accounts in a partnership. Relationship managers bring a broad range of skills, including: AdvancedMD systems, industry knowledge, escalation management, cross-departmental collaboration, medical practice billing and RCM. Relationship managers are advocates and the single point of contact for their assigned clients.
Here are some helpful reminders from RCM client services department to help your office run more efficiently.
Client Action Worklist
Please remember to monitor your Worklist on a daily basis for any new items being sent from RCM that require your attention. Most importantly, after you’ve entered your notes, click “Remove Forced Worklist” on the Menu in the top left corner.
It’s very important to make sure the Effective Date is dated back far enough to pick the DOS.
Have you ever had a patient call after their appointment to give you new insurance? Once their insurance is updated, please do not forget to notify RCM so that all eligible claims are billed with the new insurance.
Are you utilizing your AdvancedMD Dashboard Resources?
Have you ever wondered what was in our most recent release? Just click the Release Guide from your dashboard and see what new enhancements have been added to the application.
Video Training Library
This is a great resource that features short recorded videos to help you with day-to-day use of the product; search by Role, Topic and Workflow.
F1 Help Menu
Your resource tool to get the AdvancedMD “Manual” at the click of the mouse. Simply click “Help Files” on your dashboard or click F1 while in any AdvancedMD application to open the associated help file.
Client Services Updates
Important IdeaShare/NEST Announcement
IdeaShare has moved into the NEST Community. As of April 1, you can access IdeaShare within NEST to ask questions, search for answers and more. Additional details include:
- Ideas with 25 or more votes will be imported into NEST
- The status of ideas will remain the same
- While we are unable to import the votes/comments, we have them on record and they will be taken into consideration as ideas are reviewed
- Access both from a single location
We ask that users please review the ideas in NEST and vote on your ideas and others you want to promote. This allows you to receive notifications on status updates.
NEST is the new central hub to help you easily find answers, ask questions, gain product knowledge and connect with client services, product experts and other AdvancedMD clients. No matter your role, NEST allows you to become more proficient. We encourage you to become familiar with NEST, as it’s the central platform for all things AdvancedMD. We look forward to seeing you in NEST.
No matter your role, find out how NEST will allow you to become more proficient
The 2017 AdvancedMD Evo user conference will be a medley of learning & inspiration with a cadence of non-stop excitement. It’s the premier independent practice event for anyone involved in creating great patient experiences, quality clinical outcomes and stellar financial performance. In staccato, it’s the must-attend event to learn best-practice techniques so your entire staff can work harmoniously. Bravissimo!
Join independent practice virtuosos in Nashville this September at Evo17. Learn to transform your practice with integrated workflow – your EHR, PM & telemedicine will rock ‘n roll!
See y’all in Nashville!
The Omni Nashville Hotel
Introducing Your Implementation Team
Ruth Bartholomew has worked in medical billing for years, and currently works in revenue cycle management (RCM) as an implementation consultant. She enjoys seeing her clients succeed in utilizing all the benefits of RCM services with AdvancedMD.
When not at work, she leads a very active lifestyle, including riding horses, running, skiing, hiking, yoga and martial arts. She is a black belt in Taekwondo – which is how she met her husband in 2007. She enjoys competing in tournaments in both forms and weapons divisions. Most recently she became a mother, and her young son has accompanied her on some favorite 5k races. She is currently training to run her next Spartan Super, an 8-10 mile obstacle race.
Carson has been with AdvancedMD since 2012. He began as an implementation account manager and became an implementation consultant in 2014. Carson has also worked with 3rd party partner interfaces for most of his career with AdvancedMD. Carson has been involved with cross department initiatives to improve the implementation process for AdvancedMD. Carson loves working with his clients and strives to have a positive client satisfaction with each one.
Prior to AdvancedMD, Carson worked for ADP for more than four years in benefits administration; specifically building eligibility files to the carriers for health insurance and life insurance plans. When Carson is not at work, he’s usually enjoying the outdoors. He trains year-round for three marathon races each year. He also enjoys hiking the beautiful Utah mountains, camping and boating at Lake Powell. Carson adores all 11 of his nieces and nephew, and bribes each of them to claim Carson as their favorite uncle.
Gary is a tenured implementation consultant who has been with AdvancedMD for five years. Gary is very attentive to his client’s needs, assuring the best quality of service for all. Gary has a long history in medical software training, support and management. His career in the medical field began years ago working for a medical school owned by Texas Tech University. After working for other medical software companies he eventually joined AdvancedMD.
When not implementing clients Gary spends his off time as an avid hobby photographer and traveler. He has journeyed extensively within the U.S. and was fortunate to attend a friend’s wedding in one of the Queen’s family castles in Leeds, U.K. While home in Kentucky he also enjoys gardening, cycling, hiking, fishing and woodworking.
Tiffany is a veteran implementation consultant on her team. Previous to working at AdvancedMD Tiffany has worked on various EHRs in ambulatory and hospital settings. She began her career with AdvancedMD in 2012 as an EHR trainer for Learning Solutions, hosting larger webinars for client training. In 2013 she transitioned to Practice Management and EHR training and now focuses on individualized personal trainings for clients, as opposed to webinars. Tiffany currently mentors a group of peers on AdvancedEHR, and makes herself available for questions on functionality, workflow,and best practices. Her favorite thing about her job is when a client “gets it” and you can hear the excitement in their voice. She prides herself on listening to her client’s needs and finding solutions for each.
Tiffany lives in Orlando, Florida. As a Florida native she attended the University of Central Florida (Go Knights!) where she obtained a BS in Public Administration, and a graduate certificate in Non Profit Management. She has been married to her college sweetheart, Joey, for 10 years. They have two daughters Addie (5) and Sophia (3). On Friday nights you can catch the Zingaretti family at their favorite local spot, Disney World. Any other day of the week you can find them enjoying the Florida sun, or volunteering at various church functions. Tiffany has been known to grace the stage of the family ministry production on Sundays, and lead worship for children’s ministry.
Newly Recorded Webinars
Listen to these free recorded webinars and immediately apply what you learn to run a more efficient practice.
New Training Videos
Scheduling Workflow – Prior to Patient Visit
Scheduling Workflow – Day of Patient Visit
AdvancedMobileDoc – Appointment Tools
DME Charges and CMN Forms
Creating Patient Document and Form Templates
Managing Financial Classes
Using and Managing Batches
Top 5 Most Viewed Training Videos
- Scheduling Workflow – Day of Patient Visit
- Appointment Scheduler Introduction
- Registering a Patient
- Scheduling Workflow – Prior to Patient Visit
- Introduction to Posting Charges
Dermatology Associates of Eastern CT is a high-volume, five provider practice handling medical necessity & cosmetic procedures.
On average, their two physicians and two advanced practical registered nurses (APRN) see 100 to 120 patients a day. Overall, the practice estimates it has more than 30,000 patients in its system. “We couldn’t do the volume we do in our office with our current staff if we didn’t use the AdvancedMD billing service,” said Patricia Zambrello, practice manager. “We would need two additional full-time employees to handle our insurance billing.
Learn how ReSkin went from a paper-based system to the AdvancedMD cloud solution & added the integrated EHR.
Telemedicine: The Ultimate Guide to Billing Success & Maximizing Revenue
4 Things primary care physicians need to know about telemedicine
3 things mental health professionals need to know about teletherapy
How to Create a Patient-centric Practice
The MACRA Guide: Survive & Thrive
When & how to select a billing service
Patient Experience: 3 Must-have services
5 Essential Tips to Starting Your Independent Practice
Learn how Dragon Medical alleviates the pressure of effectively documenting every patient visit through speech. You’ll get pointers on why you should document each patient visit now rather than later, the importance of crossing your t’s and dotting your i’s in patient notes, and how you can add time back into your daily schedule.
Practices of all sizes are in need of completing a thorough HIPAA risk assessment annually as required by CMS. Those applying for Meaningful Use must complete a Security Risk Assessment as a requirement. Through the combination of our consulting and software system, Emerald can make all of this a quick, pain-free and affordable process for your practice.